Drive increased customer satisfaction and program participation
FirstFuel's transformative customer intelligence platform helps regulated utilities and municipalities improve outcomes across key customer facing initiatives. Our advanced analytics transform existing customer data into valuable, actionable insights that reduce service costs, enhance satisfaction, and accelerate uptake in demand management programs.
To learn more about our solutions for Utilities call (781) 862-6500 OR
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See how our software suite can help you achieve your goals
Customer-Facing
FirstEngage
Drive improved customer engagement & satisfaction through compelling, digital self-service.
Utility-Facing
FirstAdvisor
Enhance the reach and productivity of your DSM program and business account teams.
FirstEngage
Improve customer sentiment: Deliver personalized, accurate energy insights across self-service web, outbound, and call center channels to deepen relationships and improve satisfaction levels.
Optimize marketing and program promotion: Drive more effective cohort-based program targeting through digital and traditional market channels that improves conversion yield and enables business customer savings.
Reduce customer service costs and improve quality: Provide customers and customer service reps with specific intelligence that speeds issue resolution, promotes self-service, and drives digital adoption.
FirstAdvisor
Accelerate customer targeting: Utilize savings potential and propensity to act analytics across 125+ business types to dynamically target the most valuable portfolio-wide customers across your portfolio, in a matter of days not months.
Reduce customer research time, improve outreach, and automate manual processes: Our portfolio site-specific analytics, segmentation tools, configurable engagement reports, and other customer-specific information drive productive engagement touchpoints that reduce sales cycles and boost conversion.
Maximize business impact through our Customer Success support: Our engagement and technical teams provide hands-on training, best practices guidance and other support mechanisms to help you maximize impact.
Delivering data across every channel
FirstFuel's software-as-a-service (SaaS) products drive personalized insights and messages through every business customer channel - web, direct marketing, phone, direct account management, and sales. This helps utilities to improve energy awareness, deepen relationships, and drive action across a much broader set of customers.
"FirstFuel's tools resulted in better customer engagement, improved program conversion, and multiple operational efficiencies."
Engaging energy efficiency
We help utilities connect their offers to real customer needs, making energy savings faster, easier, and more transparent. Our products drive faster project uptake by dramatically increasing the number of customers your account and program teams can reach while creating more impactful interactions that deepen the value of energy projects.