Drive revenue growth and increased customer satisfaction
FirstFuel's transformative customer intelligence platform enables competitive energy providers to anticipate customer needs and continually differentiate themselves. Our advanced analytics transform existing customer data into valuable, actionable insights that improve customer satisfaction and loyalty, drive greater cross-sell and upsell reach, and realize new revenue opportunities - cost effectively and at scale.
See how our software suite can add value for your customers
Drive improved customer engagement and satisfaction with compelling, digital self-service.
Enhance the reach and productivity of your sales and service teams.
Drive improved customer engagement and satisfaction through compelling, digital self-service.
- Drive loyalty and retention
- Drive new revenue
- Lower operating costs
- Drive new customer acquisition
Drive loyalty and retention: Provide sophisticated customer intelligence that shifts your role from commodity provider to trusted advisor, driving informed and happy business customers.
Drive new revenue: Optimize cross-selling opportunities by promoting specific products and services to select customer segments, increasing revenue and customer lifetime value.
Lower operating costs: Deliver improved customer service and increased self-service by providing online intelligence, reducing overall call volume and call handling time, and increasing call resolution.
Drive new customer acquisition: Utilize rich intelligence on your customer base to guide your acquisition strategy, enabling tailored campaigns that yield higher new customer win rates.
Enhance the reach and productivity of your business account teams.
- Accelerate customer targeting
- Deliver a better customer sales experience
- Maximize business impact through Customer Success support
Accelerate customer targeting: Utilize savings potential and propensity to act analytics across 125+ business types to dynamically target the most valuable customers across your portfolio, in a matter of days not months.
Deliver a better customer sales experience: Our site-specific analytics, configurable engagement reports, and other customer-specific information drive productive engagement touchpoints that reduce sales cycles and boost conversion.
Maximize business impact through our Customer Success support: Our engagement and technical teams provide hands-on training, best practices guidance and other support mechanisms to help you maximize impact.
From commodity provider to trusted advisor
We help competitive energy providers connect their offers to real customer needs, making energy savings faster, easier and more transparent for customers while stretching your marketing budget and boosting sales. Our products accelerate sales productivity and energy service uptake by dramatically increasing the number of customers your sales teams can reach while creating more impactful interactions that deepen customer loyalty.
Customer insights across all channels
FirstFuel's software-as-a-service (SaaS) products help energy retailers maximize interaction points across every channel - web, direct marketing, phone-based sales, and direct sales. Our no-touch platform enables competitive energy providers to drive continual energy awareness and give their customers easy opportunities to take action - driving deeper customer engagement, satisfaction, and long-term loyalty.
Case Study: See how FirstFuel helped E.ON solve a business challenge.