Our Next Event

North American Roundtable: Turning Tools & Initiatives into Effective Business Customer Strategy

Series runs 6/22-6/28, 2017

North American Roundtable: Turning Tools & Initiatives into Effective Business Customer Strategy

There are more customer data than ever before. Segmentation strategies enable personalized communications at scale. Digital platforms create a coherent experience across the customer journey. The tools are there, but how do they combine to drive key business outcomes?

Accenture’s Scott Tinkler (North America Lead, Energy Retail and Customer Services) and Tim Porter (Utilities Customer Strategy Lead & Global Lead, Smart Grid Leadership Network) will join the sessions. Moderated by Indy Ratnathicam, VP, Marketing & Strategy.

Upcoming Events

The Roundtables are an invite-only series for utility executives to explore business customer engagement with their peers.  Click here to contact us with any questions or to request an invitation.

"There's an inherent fear that every customer is different, so how can you create something unique for each out of the plethora of data you have?"

Table Takeaways