Do you know your business customers?
The FirstFuel Business Customer Engagement Platform
Technology advances come with their own challenges. FirstFuel's platform uses proprietary data analytics to turn meter data into customer intelligence and actionable insights that dramatically improve business customer engagement. Whether your goal is improved customer satisfaction, reduced service costs, or increased revenue, FirstFuel's platform powers the tools you need to succeed.Download the customer platform story
FirstFuel's groundbreaking combination of building and data science, advanced analytics, and software gives your business customers unprecedented energy insights.
Find out more about our platform
Customer facing web and mobile tools deliver personalized insights that help your customers understand their energy use, reduce customer service costs, and deepen your customer relationships.
Outbound communications send targeted, personalized energy information directly to your customers' inbox, helping you improve customer touchpoints by delivering proactive, customized energy insights to your business customers at scale.
Service & Solutions
Utility facing service tools give service teams detailed customer insights to improve customer interactions and reduce service costs. Solutions tools enable sales, marketing, and account management teams to connect the right customer to the right offer at the right time, driving customer conversion.
Make every touch count
FirstFuel's platform is built on advanced analytics that deliver insightful customer engagement, at scale. Our platform is designed to supplement and strengthen your business customer journey across all your key customer touchpoints: digital/web, outbound marketing, phone-based sales and service, and live sales and account management.
100 million daily meter reads
4 million meters under management
Improve your digital experience and proactive communications
Today's customers are more technically savvy, and their expectations for instant digital access have soared. FirstFuel delivers on these expectations by creating a personalized, digital experience for each customer. Our easy to use web portal and impactful outbound communications encourage business customers to engage with their energy providers and make smart energy choices.
90% average satisfaction scores
10x email click through increase
Enable your call center and telesales
Business customers are a complex and diverse group, making it a costly and time consuming segment to service. With FirstFuel’s platform, service teams are armed with personalized insights to help customers in meaningful ways. Customers are satisfied with the service they receive, while representatives decrease average call handling time and increase first call resolution.
2x banner/email conversion
50% conversion increase
Empower sales, marketing, and account management
Just like your business customers, your internal teams are starved for time; they need to accomplish more with less. The FirstFuel platform empowers your sales, marketing, and account management teams with the insights they need to proactively engage the right customers with the right offers at the right time. By reaching more qualified customers in less time with relevant insights, your teams can confidently achieve their savings and revenue goals.