Con Edison Selects FirstFuel and Opower to Support Digital Customer Experience Initiative

Best-of-breed technology providers help New York utility advance engagement with more than three million customers

Lexington, MA –  April 4, 2016 – FirstFuel Software, the trusted source for customer intelligence for energy providers, today announced that Consolidated Edison Co. of New York (Con Edison) is leveraging its technology, alongside Opower’s residential platform, to offer personalized data analysis and insights to customers – supporting the utility’s territory-wide Digital Customer Experience (DCX) initiative. The news comes as FirstFuel continues to expand its utility customer roster, processing over 55 million utility meter data points per day.

Con Edison’s DCX initiative seeks to transform the utility customer experience, through a series of enhancements to Con Edison’s website that will provide customers with an engaging, insightful online portal that offers useful information about their energy use. The massive undertaking adds new customer engagement and analytics tools to Con Edison’s core customer-facing technology platform, website and billing system – taking Con Edison a step further toward fulfilling the goals of the New York REV regulatory initiative.

Using FirstFuel’s technology, Con Edison will deliver an array of new online tools to its business customers, expanding services traditionally only available to large business customers at utilities to include all of Con Edison’s 563,000 businesses regardless of size.  When added to Opower’s digital engagement deployment across residential customers, the combined platform will improve engagement for more than three million customers.

FirstFuel’s digital engagement solution will be available to all of the business customers in Con Edison’s service territories, including those served by Orange and Rockland utilities. FirstFuel will complement Con Edison’s large AMI deployment as it expands across the territory, giving customers on-demand access to high-resolution meter data and insights. As a result, Con Edison will have a new tool for communicating responsively with customers to guide their energy decisions and promote ways to optimize energy use.

“The launch of the digital customer experience initiative is the start of an exciting era for Con Edison, its customers and energy service providers,” said Swapnil Shah, CEO, FirstFuel. “Data is key to a more efficient, sustainable energy system. Utilities are doing more to leverage meter data to better alert customers on opportunities for savings, inform them of distributed energy options and introduce new value-added services. With New York’s ongoing emphasis on ‘animating markets,’ Con Edison is taking steps to help customers and third parties access and derive critical insights that will facilitate widespread investments in the energy choices of the future.”

About FirstFuel Software

FirstFuel Software provides a customer intelligence platform that transforms energy providers into trusted advisors to their business customers. FirstFuel’s SaaS solutions accelerate commercial customer acquisition, help sell energy efficiency and DSM programs, and boost customer engagement and satisfaction. The company draws on deep domain expertise in data analytics, building science, and software in its deployments with large utilities, energy service providers, and government agencies in North America and Europe. Founded in 2010 and privately held, FirstFuel is headquartered in Lexington, MA. For more information, please visit and follow us on Twitter at @FirstFuelSW.


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Katie Kennedy

Version 2.0 Communications for FirstFuel

O: 617-426-2222