Business customer engagement for the energy industry.
FirstFuel is the global leader in customer engagement for energy providers and their business customers. Our cloud based customer engagement platform delivers accurate, insightful, and scalable customer intelligence to over 30 energy providers in North America and Europe, helping them improve business customer satisfaction, reduce service costs, and drive revenue growth.
Using proprietary analytics to turn complex data into actionable insights, our platform is designed to supplement and strengthen your customer engagement channels including digital/web, outbound marketing, phone-based sales and service, and live account management.
By combining data science, building science, and software, our SaaS platform derives intelligence from over 4 million business customer meters and transforms energy providers into trusted advisers to their business customers.
FirstFuel was founded in 2010 by a software entrepreneur, a building energy veteran and two world-class data science professors from Boston University. They believed that the combination of their disciplines could change the way we think about energy. FirstFuel has come a long way since then, yet our original principles will always hold true:
- In cross-disciplinary work, the whole must be greater than the sum of its parts.
- Data is truly useful when it directly connects to what’s happening in the real world.
- The fundamentals of utilities, regulatory knowledge, and customer service must be an integral part of our solutions.