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Lexington, Mass. – April 3, 2018 – FirstFuel Software, the global leader in business customer engagement for the energy industry, ...
The world's leading energy providers rely on FirstFuel to power their business customer engagement.
For energy providers, engaging business customers is a strategic necessity. Today’s customers expect their providers to deliver personalized guidance and help them monitor, manage, and optimize their energy use.
FirstFuel’s cutting edge software platform delivers scalable business customer insights that dramatically improve customer satisfaction, increase revenue and program participation, and reduce service costs.
We're happy to have received the following awards:
We're proud to work with over 40 top utilities and energy providers. Here are just a few:
"Using FirstFuel’s software, we’re helping our business customers improve their energy efficiency, and we’re able to build trust."
"Tapping the benefits of data analytics is absolutely key to our demand side management and customer service strategy."
"We're using FirstFuel's insights to see measurable results like improved customer participation and improved customer satisfaction."
Our Platform Benefits
Improve Customer Satisfaction
average customer satisfaction rating
increase in customer conversion rates
Reduce Service Costs
2x increase in website visits
Who We Serve
We help regulated utilities and competitive energy suppliers to:
- Customer Experience
- Digital & Web
- Outbound Marketing
- Phone Based Sales & Service
- Live Sales & Account Management
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